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Ridgeline Software

End User License Agreement

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Effective Date: August 16, 2026

This End User License Agreement ("Agreement") is a legal agreement between you ("Licensee" or "you") and Ridgeline Software LLC, a South Carolina limited liability company ("Ridgeline Software," "we," "us," or "our"), governing your use of the Nimivo media server software (the "Software"). By purchasing a Nimivo license, activating a license key, or otherwise installing or using the Software, you agree to be bound by the terms of this Agreement. If you do not agree to these terms, do not purchase, install, or use the Software.

1. License Grant

Subject to your compliance with this Agreement and payment of all applicable fees, Ridgeline Software grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Software on up to five (5) devices simultaneously per license key, for the duration of your active annual subscription term. This license is granted to you personally (or to your organization, if purchased on its behalf) and may not be shared, sublicensed, or assigned to any other party.

2. Acceptable Use

You agree that you will not:

  • Copy, modify, reverse engineer, decompile, or disassemble the Software, except to the extent such restriction is expressly prohibited by applicable law;
  • Redistribute, resell, rent, lease, lend, or sublicense the Software or your license key to any third party;
  • Attempt to bypass, disable, or circumvent the Software's license activation or validation mechanisms;
  • Use the Software in any manner that violates applicable law, including copyright law, or to organize, catalog, or play media that you do not have the legal right to possess;
  • Use the Software or the third-party metadata services it connects to (TheTVDB, TMDB) in a manner that violates those services' own terms of use.

The Software is a personal media library organizer for content you already own or otherwise lawfully possess. It does not provide, host, stream, or distribute any media content itself.

3. Intellectual Property

The Software, including its source code, design, and all associated intellectual property rights, is and remains the sole property of Ridgeline Software LLC. This Agreement does not grant you any ownership interest in the Software. You retain all rights to your own media library and the content you organize using the Software.

4. Fees, Auto-Renewal, and Refunds

Nimivo licenses are sold on an annual subscription basis. Your subscription will automatically renew at the end of each term at the then-current price unless you cancel prior to the renewal date. You may cancel auto-renewal at any time by contacting us at support@ridgelinesoftware.net; cancellation stops future charges but does not refund the current term.

Refund Policy: If you are not satisfied with the Software, you may request a full refund within fourteen (14) days of your original purchase date by contacting support@ridgelinesoftware.net. Refund requests made after this 14-day period will be considered at our discretion.

5. Term and Termination

This Agreement is effective for as long as you hold an active license. Your right to use the Software depends on your license remaining active and passing periodic validation. Ridgeline Software may suspend or terminate your license if you breach this Agreement, including through unauthorized use, non-payment, or attempts to circumvent license validation. Upon termination, you must cease all use of the Software.

6. Third-Party Services

The Software relies on third-party services, including TheTVDB, TMDB, and infrastructure providers such as Stripe and Cloudflare, to deliver certain functionality (see our Privacy Policy for details on data shared with these services). Ridgeline Software is not responsible for the availability, accuracy, or continued operation of these third-party services, and functionality dependent on them may be limited or unavailable if a third-party service changes or becomes unavailable.

7. Disclaimer of Warranty

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RIDGELINE SOFTWARE DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL METADATA OR THIRD-PARTY SERVICES IT DEPENDS ON WILL REMAIN AVAILABLE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIDGELINE SOFTWARE'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SOFTWARE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR CURRENT LICENSE TERM. IN NO EVENT WILL RIDGELINE SOFTWARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SOFTWARE.

9. Changes to This Agreement

We may update this Agreement from time to time. If we make material changes, we will update the "Effective Date" above and, where appropriate, notify you (for example, by email). Your continued use of the Software after changes take effect constitutes acceptance of the revised Agreement.

10. Governing Law

This Agreement is governed by the laws of the State of South Carolina, USA, without regard to its conflict of law principles. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in South Carolina.

11. Contact Us

If you have questions about this Agreement, contact us at support@ridgelinesoftware.net.